Please reach out as soon as possible after placing your order if you need to change anything, we generally are unable to make any changes after 48 hours, and cannot cancel or change items off of your order.

If you’d like to add an item, this is always possible, however we can’t guarantee it will always be shipped together.
Contact us with your order number, via an email to info@jerseyworld.com.au.
Better yet, reply to your order confirmation email, and we’ll have all the info we need there.

Absolutely! Just shoot us a message via our socials, or send us an email at info@jerseyworld.com.au, and we’ll look after you. If you provide your previous order number, that’ll speed the process up.

Turnaround on orders is generally 4 weeks, and then we hand your package over to Aus Post, to be delivered via Express Post. This generally takes 2-3 days, however can take longer depending on your location, and time of year. Please get in touch if you think something is taking longer than expected, we have a ton of experience dealing with Aus Post, and are only too happy to help!

Yes! Our designs have the best locations preset for you to upload your logos, images, or sponsors with ease. Just pick a design and jump straight into the customiser and start exploring.

You can replace the Team Word mark with a Team Logo if you’d prefer, or add sponsors and other images to chest and sleeve areas. Please note, we can’t approve the use of trademarked or copyrighted logos like the Nike Swoosh or Jordan Jumpman etc.

The dimensions of your image are crucial to the quality of your finished garment. The smaller the dimensions of the image, the less resolution and quality you will get out of the final design.

Our file guidelines:
JPG or PNG
Max file size 10mb
at least 150 DPI
at least 1000px along the smallest edge. eg. 1000px x 1500px

In short, yes!

The dimensions of your image are crucial to the quality of your finished garment. The smaller the dimensions of the image, the less resolution and quality you will get out of the final design.

Our file guidelines:

PNGs are ideal
Max file size 10mb
at least 150 DPI
at least 1000px along the smallest edge. eg. 1000px x 1500px

We won’t delve into specifics too much here, alll you really need to know is the the following:

PNG = good, generally high quality
JPG = bad, pixilated, may not print well

Content that is hateful, illegal or may be depicted as such, may be reviewed and disapproved by our team.

Famous sporting logos such as Nike, Adidas, and Air Jordan will not be approved under any circumstances.

When this happens, we’ll get it in touch, and let you know what item or items we’re unable to include, and we’ll give you the option to remove them, or to refund your order.

We reserve the right, as the manufacturer of the uniforms, to place one Jersey World logo on the uniforms at all times.

Shoot an email to info@jerseyworld.com.au, or contact us on our socials. We’ll be able to give you an update on when you can expect to receive your uniforms.

Alternatively, once your order has been shipped, you can enter your tracking code manually on the Australia Post website – https://auspost.com.au/mypost/track/.

We send everything via Express Post, so you can expect your order to arrive generally within 2-6 business days, depending on where you are in the country, once your order has been completed (Generally 4 weeks).

If you placed a particularly large order, it may ship in two or more separate satchels.

You’ll be provided with all tracking numbers, they can arrive at separate times though – this is totally normal.

You can check where each article is using the Australia Post website and entering your tracking number. If you have a shipment with multiple parcels, you can enter them in the same spot, just use a , to separate the numbers.

https://auspost.com.au/mypost/track/

As all of our custom uniforms and apparel are made to order just for you, we do not accept any returns or exchanges, however if you do order the wrong size, we will offer you a cost price replacement, plus shipping costs.

We’re not perfect, it’s true. If something has made it through our Quality Control and reached you in a not quite right state, reach out to us. We’ll be happy to work through it with you.

To save some back and forth, please send through some images if applicable and a description of what the issue is.

Send this info to info@jerseyworld.com.au and our team will get things happening for you.