FAQ
MY ORDER
If you’d like to add an item, this is always possible, however we can’t guarantee it will always be shipped together.
Contact us with your order number, via an email to info@jerseyworld.com.au.
Better yet, reply to your order confirmation email, and we’ll have all the info we need there.
If for some reason your email has disappeared, don’t stress! Reach out to us, and we’ll track it down for you. If you can shoot us through an order number, that’d be ideal, if not a combination of the following will help:
The email you used on the order
The name you used on the order
Your team name
Please note that Express Post does not make your order get produced quicker, it just means it will ship with a quicker service after initial 4 week turnaround.
DESIGNING & CUSTOMISING
You can replace the Team Word mark with a Team Logo if you’d prefer, or add sponsors and other images to chest and sleeve areas. Please note, we can’t approve the use of trademarked or copyrighted logos like the Nike Swoosh or Jordan Jumpman etc.
The dimensions of your image are crucial to the quality of your finished garment. The smaller the dimensions of the image, the less resolution and quality you will get out of the final design.
Our file guidelines:
JPG or PNG
Max file size 10mb
at least 150 DPI
at least 1000px along the smallest edge. eg. 1000px x 1500px
The dimensions of your image are crucial to the quality of your finished garment. The smaller the dimensions of the image, the less resolution and quality you will get out of the final design.
Our file guidelines:
PNGs are ideal
Max file size 10mb
at least 150 DPI
at least 1000px along the smallest edge. eg. 1000px x 1500px
We won’t delve into specifics too much here, alll you really need to know is the the following:
PNG = good, generally high quality
JPG = bad, pixilated, may not print well
Famous sporting logos such as Nike, Adidas, and Air Jordan will not be approved under any circumstances.
When this happens, we’ll get it in touch, and let you know what item or items we’re unable to include, and we’ll give you the option to remove them, or to refund your order.
Choose your design in one gender and customise it up until your happy.
In the last step, select your Mens sizes and add it to cart.
Navigate to the other gender in the same design.
Open the same design in the customiser and it will load up with your previous selections, colours and all!
In the last step, select your Womens sizes and add it to cart.
Repeat for any other genders or styles.
We’ve even pre-populated a search query for you below:
https://www.google.com/search?q=image+background+remover
While we’re on this, it’s worth knowing the following:
PNG VS JPG
PNG = can have transparent backgrounds
JPG = can’t have transparent backgrounds
Basically, you’ll end up with a .PNG file with a transparent background that you can upload. Nice.
SHIPPING & DELIVERY
https://auspost.com.au/mypost/track/
Standard Post
Metro – up to 2-6 business days
Country – 4-8 business days
Express Post
Usually overnight, but can be 2 business days to non-metro locations or during peak periods.
Please note that Express Post does not make your order get produced quicker, it just means it will ship with a quicker service after the normal production period.
An Even Better Estimate
You can use the link below to get a better estimate.
Pop in “UPPER COOMERA QLD 4209” in the FROM section, and your location in the TO section.
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
You’ll be provided with all tracking numbers, they can arrive at separate times though - this is totally normal.
You can check where each article is using the Australia Post website and entering your tracking number. If you have a shipment with multiple parcels, you can enter them in the same spot, just use a , to separate the numbers.
https://auspost.com.au/mypost/track/
If you requested Australia Post to leave it in a safe place, but the item is not there, you will need to get in touch with Australia Post directly to open an investigation.
https://auspost.com.au/help-and-support
RETURNS
To save some back and forth, please send through some images if applicable and a description of what the issue is.
Send this info to info@jerseyworld.com.au and our team will get things happening for you.